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Go to the shopRefund policy
We do NOT offer returns, which means you have 30 days after receiving your item to request an exchange.
To be eligible for an exhange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at boutiqueonekaftan@gmail.com. Please note that returns will need to be sent to the following address: [32 Lockburn Crescent, Brampton, L7A3W7, ON, Canada]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at boutiqueonekaftan@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
No Returns or Refunds. However, the customer may submit an exchange request by emailing us at boutiqueonekaftan@gmail.com
